Privacy Policy
1. Introduction
This website is provided to our customers, prospective customers, and other visitors. By using this website, you agree to the privacy practices described in this Privacy Policy. Protecting your privacy is very important to us, and we are committed to handling your personal information in a responsible and transparent way.
We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page with an updated “Last updated” date. If you have questions or comments about this policy, please contact us at info@westerngasco.com
2. What “Personal Information” Means
“Personal information” means information about an identifiable individual, such as a name, email address, phone number, or other details that can identify a person. Business contact information (for example, a business name, business address, and general business phone number) is generally not treated as personal information.
3. Information We Collect
We collect two main types of information:
- Information you provide to us
- Contact details (name, email, phone number, company name, address) when you fill out forms, open an account, request a quote, register for a portal, or contact us.
- Information related to purchases, services, or account management.
- Information collected automatically
- Non‑identifying usage data such as page visits, time on site, referring websites, general geographic region, and browser/device information.
- This information is typically collected in aggregate and does not personally identify you.
We do not collect personal information such as your name or email address unless you choose to provide it to us voluntarily (for example, by submitting a form or sending us an email).
4. How We Use Your Information
We use the information we collect for purposes such as:
- Providing our products and services, including industrial gases, welding and safety supplies, and related services.
- Processing account applications, orders, payments, and service requests.
- Responding to your inquiries and customer support requests.
- Managing and improving our website, operations, and customer experience.
- Sending you notices about your account or transactions.
- Sending you optional marketing communications (such as product updates, promotions, or newsletters) if you have opted in or where permitted by law.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us and asking to be removed.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Understand how visitors use our site (for example, which pages are visited and how often).
- Help improve site performance, navigation, and content.
- Remember certain user preferences where applicable.
You can usually adjust your browser settings to refuse cookies or to alert you when cookies are being sent. If you choose to disable cookies, some parts of the website may not function properly.
We may also use third‑party analytics tools that collect and analyze non‑identifying usage data in aggregate form.
6. When We Share Personal Information
We do not sell or rent your personal information to other organizations or individuals. We may share personal information:
- With service providers that help us operate our business (for example, IT, hosting, payment processing, or email services), but only for the purposes of providing those services and subject to appropriate safeguards.
- When required or permitted by law, regulation, or legal process, or to protect our rights, property, or safety and that of others.
- In the context of a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
Any third parties that receive personal information from us are expected to protect it and to use it only for the purposes for which it was provided.
7. User Accounts, Portals, and Online Transactions
If you register for an online account, customer portal, or e‑commerce access, we will collect the information necessary to create and manage your account. This may include your contact details, company information, account number, and login credentials.
You are responsible for keeping your username and password confidential and for any activity that occurs under your account. If you believe your account has been compromised, please contact us immediately.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you.
- Request corrections or updates to inaccurate or incomplete information.
- Request deletion of certain information, subject to legal and contractual restrictions.
- Withdraw consent to certain uses of your information, where consent is the basis for processing.
To exercise these rights, please contact us at info@westerngasco.com. We may need to verify your identity before responding to your request.
9. Data Security and Retention
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet our legal or regulatory obligations, to resolve disputes, and to enforce our agreements.
10. Links to Other Sites
Our website may contain links to third‑party websites, such as suppliers, partners, social media platforms, or online stores. These third‑party sites are not governed by this Privacy Policy. We encourage you to review the privacy policies of any website you visit before providing personal information.
11. International Visitors
Our website may be accessed from locations outside our primary country of operation. By using this website and providing your information, you acknowledge that your information may be collected, used, and stored in that country and in other locations where our service providers are located, subject to applicable laws.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Western Gasco Cylinders Ltd.
18925 94 Ave
Surrey, BC V4N 4X5
(604) 513-4429
Last updated: April 22, 2026